Currency

WOOCS 1.1.9

Send us an email to info@estilachogdc.com

Follow us on Instagram! estilachogdc
title image

FAQ

Can I order through Instagram?

Unfortunately, we do not accept Instagram orders, the only way of shopping is through our web page, you can do it via cellphone, tablet or computer

Which payment methods do you accept?

You can pay through a direct transfer to our Bank of America account. Once your order is placed, we will send you an email requesting the transaction details to complete the order. You should send your payment details within the next two (2) hours after your order placement for us to be able to process it, if not it would be cancelled.

 

Additionally, Estilacho GDC is affiliated to PayPal, to make your shopping experience even easier.

Is it safe to order online?

Of course! Shopping in Estilacho GDC is completely safe. All the information you share in our site is confidential.

Do you bring back to stock pieces that are sold out?

Unfortunately, we rarely bring back pieces that are already sold out. However, feel free to contact us (info@estilachogdc.com) and let us know wich particular styles would you like to see again in our site, your opinion is really important to us!

I get an “error” message placing my order, what can I do?

If you get an “error” message or are unable to complete your order, it might be a problem with your information, double check that all the blanks are correctly filled, if the problem persists, please contact us (info@estilachogdc.com)

Can I cancel my order?

Our commitment is to ship your order as soon as possible, we process orders really (really!) fast. If you need to cancel your order please contact us immediately (info@estilachogdc.com). Once your order is processed we would be unable to make any changes.

Can I modify the order I already did?

Unfortunately, once your order is processed, we can not add new pieces or modify it. Feel free to make a new order.

What can I do if I am not sure about my size?

You can use the size chart below to determine the right size for you or contact us if you have more questions (info@estilachogdc.com)

 

Sizes

XS

S

M

L

Bust (cm)

77-80

81-84

85-88

89-92

Waist (cm)

61-64

65-68

69-72

73-76

Hips (cm)

86-89

90-93

94-97

98-101

How to do the measurements?

Bust: For bust size, measure under the arms at the fullest point of your bra cup. Make sure to go underneath your arms and not around them.

Waist: Measure around the smallest part of your waist, which is your natural waistline –typically is right where your belly button is-

Hips: Standing with your heels together, measure around the fullest part of your hips, generally the area right on tops your legs.

Do you ship worldwide?

Yes we do!

How long would delivery take?

For international standard shipping it would take between 5-7 business days to deliver.

What is the difference between a processed order and a shipped order?

  • Processed: this order is ready to leave our facilities. You will get a confirmation email with the details when your order is processed.
  • Shipped: this order is already in the mail to be delivered to you! You will get a confirmation email when your package is shipped to destiny with your tracking number.

What is your exchange or return policy?

We work with an exchange policy. If your clothing item is too big or too small we will be happy to change it for the right size. To do so, email us (info@estilachogdc.com) and we will send you a form to fill to proceed with the exchange process. Take in consideration:

  • You have 5 consecutives days starting the day you receive your order to start the exchange process.
  • The item must not be used, altered or washed.
  • All original tags must be attached and it must be returned with the original package.
  • We do not do refunds. You can use the amount in any other item in case the size you need is not available anymore.
  • If there is a further reasons for the exchange, please contact us (info@estilachogdc.com) we will be happy to help you.

Our recommendation is for you to make all the questions needed, to use the size chart before placing your order to be sure of the new clothing item that will live in your closet.

Can’t find an answer to my question, what can I do?

Send us an email at info@estilachogdc.com and let us know how to help you! You can also send us a Direct Message on Instagram @estilachogdc, we will happy to answer.